Frequently Asked Questions
Below are general Frequently Asked Questions (FAQ) and answers. These FAQs have been organized into categories to make it easy for you to learn about Sorenson VRS (SVRS), the VP-200 videophone, and the many features that are accessible through SVRS. Select the tab below that represents the category you are interested in. Under each tab, questions are grouped into more specific topics. Click the question you are interested in to view the answer, or scroll down the page to review all of the questions and answers together in that category.
SVRS for Business
Why use SVRS for business?
When should my employees use SVRS?
How can my deaf or hard-of-hearing employee receive a free videophone?
What do I need to provide as the employer?
How is SVRS deployed in business settings?
Why use SVRS for business?
Sorenson VRS (SVRS) is Ideal for Deaf Individuals in Business.
Your deaf employees have much to offer and deserve the right to communicate easily with hearing co-workers and business associates. Sorenson Video Relay Service (VRS) is available to provide that opportunity to all deaf individuals for free.
Sorenson VRS enables anyone to conduct video relay calls with family, friends, or business associates through a certified American Sign Language (ASL) interpreter via a high-speed Internet connection and a video relay solution. It is an ideal technology for businesses with deaf or hard-of-hearing employees or business contacts that use sign language. Additionally, Sorenson VRS helps make your organization compliant with the Americans with Disabilities Act (ADA).
When should my employees use SVRS?
Employees use VRS interpreters to facilitate conversations that take place over the phone between deaf and hearing parties in two different physical locations—for example, a corporate office manager who can hear and a deaf regional sales associate working in a separate office. Sorenson VRS is not intended to take the place of hiring interpreters for on-site meetings or conversations.
How can my deaf or hard-of-hearing employee receive a free videophone?
Sorenson videophones are only available for deaf and hard-of-hearing individuals who use sign language to communicate. To receive a free videophone, have your deaf employee complete an online application.
What do I need to provide as the employer?
Sorenson VRS requires a 256K high-speed Internet connection and a standard TV with video input. Additionally, certain ports need to be open, that will not compromise network security, in a corporate network to allow for video to be transmitted over the Internet.
SVRS for Business Brochure (PDF)
Configuring your network for the VP-200 (PDF)
Configuring your network for the VP-100 (PDF)
How is SVRS deployed in business settings?
Sorenson Communications will work with your IT management team to implement the videophone technology. The videophone is a standalone video appliance and, unlike many other solutions, does not require a PC. As a result, it greatly minimizes security exposure and simplifies firewall management.
